Welfare grooming during COVID-19 restrictions in Victoria 

Under the current COVID-19 restrictions, authorised animal grooming providers are able to conduct welfare grooms for customers within their 10km radius. 

This page is to help providers and customers determine whether an animal qualifies for a welfare grooming appointment. 

What is welfare grooming?

For comprehensive information for customers and providers (including information on grooming cats) please view our Grooming Guidelines: Welfare Grooming  document

Welfare grooming is a necessity for some domestic pets due to their coat or condition. Failure to groom these dogs can result in serious welfare problems such as severe and painful matting, skin issues, ear infections, body-temperature regulation and other health problems. Welfare grooming differs from grooming that is done for cosmetic purposes.

Which dogs require welfare grooming?

Before booking an appointment, please use the below checklist to determine whether your dog qualifies for a welfare groom

  • If a dog does not meet at least one of these criteria, a welfare groom will not be able to be performed under the current guidelines. 
  • Significant matting that limits their mobility due to matts pulling on the skin. 
  • For a list of breeds requiring welfare grooming, please read our Grooming Guidelines.
  • Excess matting around the sanitary areas that may cause the animal to be unable to properly toilet.
  • Matting around the ears, eyes and paws.
  • Where a dog has overgrown nails. 

Booking an appointment at RSPCA Victoria

RSPCA Victoria Burwood East is taking appointments for dog welfare grooms only for customers living within our 5km radius. If you qualify according to all criteria, please make a booking by calling 9224 2222. Please be patient as we are inundated with requests for grooming at this time and are doing our best to help as many customers as possible.  
Still unsure whether your dog qualifies for a welfare groom? 

Email our friendly team with your questions and we will endeavour to get back to you as soon as we can with some clarity. You can contact us via welfaregrooming@rspcavic.org.au or give us a call on 03 9224 2222. 

For comprehensive information for customers and providers (including information on grooming cats) please view our Grooming Guidelines: Welfare Grooming  document