OUR RESPONSE TO CORONAVIRUS (COVID-19) 


RSPCA Peninsula closed – COVID-19 exposure site 

RSPCA Peninsula is closed to the public as a member of staff has tested positive for COVID-19.   

We have informed DHHS and we expect we will remain closed until Sunday 17 October 11:59pm.  For your safety, please do not attend RSPCA Peninsula until we have provided an update on our re-opening plans. 
 

Get tested if you attended RSPCA Peninsula on Saturday 9 and Sunday 10 October  

All customers and visitors who attended RSPCA Peninsula on Saturday 9 and Sunday 10 October, between 8am-4pm, are advised to immediately get a COVID-19 test, self-isolate and seek further guidance from DHHS on the duration of their isolation requirements.   

We are in the process of contacting all customers who attended our site on the day that the individual who tested positive attended RSPCA Peninsula. 
 

For additional precaution and due to a small risk of exposure, all customers and visitors wo attended RSPCA Peninsula between Monday 11 and Wednesday 12 October, are recommend to get a COVID-19 test. They should self-isolate and seek further guidance from DHHS on the duration of their isolation requirements.   

Adoption and vet clinic – cancelled appointments 

All adoptions and vet clinic appointments at RSPCA Peninsula have been cancelled between Thursday 14 and Sunday 17 October while we undertake a deep clean of the site and await further instructions from DHHS.  

Our customer care team will contact all adoption and vet clinic customers early next week to rebook all cancelled appointments, as our team are currently working from home and do not have access to our booking system.
  

For animal emergencies, please call our Burwood vet clinic on (03) 5978 9000, or your local Animal Emergency Centre.  

Animal care while RSPCA Peninsula is closed 

Our priority is to keep our animals, customers, employees and volunteers safe. We have a small team of employees currently on-site to care for the animals while the shelter remains closed. This team were not on-site during the exposure period. 

Impacted employees and volunteers are getting tested and have been instructed to quarantine for the required time period following the date of exposure. 


For more information, you can call our friendly customer care team on 9224 2222. 
 
RSPCA Victoria operations during lockdown

Sites remain closed to the public unless you have an appointment and face masks must be worn by every person on site at all times whether indoors or outdoors. 

All visitors, customers and contractors must continue to sign in using the QR code or sign in books at front doors - this applies to all metropolitan and regional sites. 

In order to keep our people, animals and community safe, RSPCA Victoria is following implementing strict social distancing rules in response to COVID-19 (coronavirus). If you would like to attend a Melbourne RSPCA shelter or vet clinic, you must call ahead of time and book an appointment. Please maintain 1.5 meters distance and practice good hand hygiene at all times. You must wear a face covering, unless an exemption applies.

We are here to support the pets and people of Victoria and appreciate your understanding as we adapt our services as the coronavirus situation continues to develop.

This page will be updated as new information becomes available

Continue scrolling down for updates on our services or click here to view a list of frequently asked questions related to COVID-19.


OUR SERVICES

CURRENT OPERATIONS 

Animal cruelty reports and our Inspectorate 

Inspectors are continuing to investigate animal cruelty reports while taking care to adhere to strict health, safety and social distancing guidelines. Cruelty reports can be made via the normal channels, either online via rspcavic.org/report or if an animal’s life is at immediate risk, by calling (03) 9224 2222 so an Inspector can be notified right away.

 

Submit an online animal cruelty report 

If you believe an animal’s life is at immediate risk, DO NOT make an online report. Please call us now on (03) 9224 2222 so an Inspector can be notified right away. 

 

Vet clinics 

Vet services continue to be available for all customers, including surgeries via appointment only. 

Clients will be asked to stay in the car park when they arrive until contacted by the clinic staff.

RSPCA Burwood East Vet Clinic – phone (03) 9224 2222 

RSPCA Pearcedale Vet Clinic – phone (03) 5978 9000 

Animal emergencies  

 

If a pet needs emergency care outside of opening hours a list of animal emergency centres can be found on the website. 

 

Adoptions 


Our sites will continue to operate on an adoption-by-application model. When browsing our available animals, applications to adopt can be submitted by clicking the blue ‘apply online now’ button. Once an application has been submitted, the applicant will be contacted with information on next steps. We are unable to book adoption appointments unless an online application has been submitted. Please note that we are receiving high numbers of adoption applications at present. We will continue to monitor the situation closely, act on the advice of health authorities and keep our website updated with the latest information about our services.

Customers are not allowed to walk through adoption areas at any site unless they have an appointment.

RSPCA Burwood
East 3 Burwood Hwy
Burwood East VIC 3151
P: (03) 9224 2222

RSPCA Epping Animal Welfare Facility
20 Companion Place
Epping, VIC 3076
P: (03) 8401 6600

RSPCA Peninsula
1030 Robinsons Rd
Pearcedale VIC 3912
P: (03) 5978 9000

RSPCA Portland
185 Darts Road
Portland VIC 3305
P: (03) 5523 4690

RSPCA Wangaratta
1 Connell Street
Wangaratta VIC 3677
P: (03) 5722 8744

RSPCA Warrnambool
23 Braithwaite Street
Warrnambool VIC 3280
P: (03) 5561 2591

Foster 

Thank you for your interest in fostering an animal through RSPCA Victoria.

We are continuing to receive large numbers of applications for each animal on the foster portal, so we ask that you remain patient and keep applying as more animals become available.

If you’ve recently registered as a new foster carer and have been booked into an orientation session, please continue through the process as you have previously been instructed. If you have registered as a new carer and have been unable to book into a session, please stand by and we will contact you with information on next steps. 

Limited contact arrangements in place when the foster carer is dropping off or picking up an animal for foster or for an appointment.

Grooming 

Our Pet Parlour is open to groom dogs for welfare reasons. You must live within 10km of RSPCA Burwood East to access this service. For more information visit our grooming guidelines webpage.

Reclaimed animals 

Please contact us by telephone to discuss reclaiming an animal before coming into one of our centres. All reclaims must have an appointment time booked over the phone. Please note the contact details for our centres above.

Retail stores 

You can visit our online store for all your pet supply needs. 

Onsite retail stores hare closed to the public, subject to density limits.

Click and Collect is available at RSPCA Burwood East only.

If you are unable to utilise our online store, please call us on 9224 2222 and we will do our best to assist you while ensuring we remain COVID-safe. 

Surrendered animals 

We have limited capacity to accept surrendered animals and are assessing on a case-by-case basis.  We’re asking members of the public to telephone us before coming into one of our centres so that we can assess our capacity to assist. All surrenders must have an approved appointment time before coming into our centres. Please note the contact details for our centres above.   

General enquiries 

For all other enquiries please contact us on (03) 9224 2222. 

 

COVID-19 FAQs


OUR RESPONSE TO CORONAVIRUS (COVID-19) 

Metropolitan and regional sites have re-opened to customers on with strict density limits in place at each site. This will include: 
o Onsite retail
o Grooming by appointment
o Adoptions by appointment
o Surrenders and reclaims by appointment, where possible
o Vet clinic by appointment.

Density limits for each site (does not include staff and volunteers)

    • Burwood - 25 (across all areas of retail, grooming, clinic, adoption)
    • Epping - 6
    • Pearcedale Clinic – 6
    • Pearcedale Retail – 6
    • Warrnambool – 4
    • Portland – 6
    • Wangaratta - 5


Face masks must be worn by every person on site at all times whether indoors or outdoors. 

All visitors, customers and contractors must continue to sign in using the QR code or sign in books at front doors - this applies to all metropolitian and regional sites. 

In order to keep our people, animals and community safe, RSPCA Victoria is following implementing strict social distancing rules in response to COVID-19 (coronavirus). If you would like to attend a Melbourne RSPCA shelter or vet clinic, you must call ahead of time and book an appointment. Please maintain 1.5 meters distance and practice good hand hygiene at all times. You must wear a face covering, unless an exemption applies.

We are here to support the pets and people of Victoria and appreciate your understanding as we adapt our services as the coronavirus situation continues to develop.

This page will be updated as new information becomes available

Continue scrolling down for updates on our services or click here to view a list of frequently asked questions related to COVID-19.


OUR SERVICES

CURRENT OPERATIONS 

Animal cruelty reports and our Inspectorate 

Inspectors are continuing to investigate animal cruelty reports while taking care to adhere to strict health, safety and social distancing guidelines. Cruelty reports can be made via the normal channels, either online via rspcavic.org/report or if an animal’s life is at immediate risk, by calling (03) 9224 2222 so an Inspector can be notified right away.

 

Submit an online animal cruelty report 

If you believe an animal’s life is at immediate risk, DO NOT make an online report. Please call us now on (03) 9224 2222 so an Inspector can be notified right away. 

 

Vet clinics 

Vet services continue to be available for all customers, including surgeries via appointment only.

RSPCA Burwood East Vet Clinic – phone (03) 9224 2222 

RSPCA Pearcedale Vet Clinic – phone (03) 5978 9000 

Animal emergencies  

 

If a pet needs emergency care outside of opening hours a list of animal emergency centres can be found on the website. 

 

Adoptions 


Our sites will continue to operate on an adoption-by-application model. When browsing our available animals, applications to adopt can be submitted by clicking the blue ‘apply online now’ button. Once an application has been submitted, the applicant will be contacted with information on next steps. We are unable to book adoption appointments unless an online application has been submitted. Please note that we are receiving high numbers of adoption applications at present. We will continue to monitor the situation closely, act on the advice of health authorities and keep our website updated with the latest information about our services.

Customers are not allowed to walk through adoption areas at any site unless they have an appointment.

RSPCA Burwood
East 3 Burwood Hwy
Burwood East VIC 3151
P: (03) 9224 2222

RSPCA Epping Animal Welfare Facility
20 Companion Place
Epping, VIC 3076
P: (03) 8401 6600

RSPCA Peninsula
1030 Robinsons Rd
Pearcedale VIC 3912
P: (03) 5978 9000

RSPCA Portland
185 Darts Road
Portland VIC 3305
P: (03) 5523 4690

RSPCA Wangaratta
1 Connell Street
Wangaratta VIC 3677
P: (03) 5722 8744

RSPCA Warrnambool
23 Braithwaite Street
Warrnambool VIC 3280
P: (03) 5561 2591


Foster 

Thank you for your interest in fostering an animal through RSPCA Victoria.

We are continuing to receive large numbers of applications for each animal on the foster portal, so we ask that you remain patient and keep applying as more animals become available.

If you’ve recently registered as a new foster carer and have been booked into an orientation session, please continue through the process as you have previously been instructed. If you have registered as a new carer and have been unable to book into a session, please stand by and we will contact you with information on next steps. 

Limited contact arrangements in place when the foster carer is dropping off or picking up an animal for foster or for an appointment.

Grooming 

All grooming services are open.

Reclaimed animals 

Please contact us by telephone to discuss reclaiming an animal before coming into one of our centres. All reclaims must have an appointment time booked over the phone. Please note the contact details for our centres above.

 

 

Retail stores 

You can visit our online store for all your pet supply needs. 

Onsite retail stores have re-opened to the public, subject to density limits.

Click and Collect is available at RSPCA Burwood East only.

IIf you are unable to utilise our online store, please call us on 9224 2222 and we will do our best to assist you while ensuring we remain COVID-safe. 

Surrendered animals 

We have limited capacity to accept surrendered animals and are assessing on a case-by-case basis.  We’re asking members of the public to telephone us before coming into one of our centres so that we can assess our capacity to assist. All surrenders must have an approved appointment time before coming into our centres. Please note the contact details for our centres above.   

General enquiries 

For all other enquiries please contact us on (03) 9224 2222. 

 

COVID-19 FAQs