OUR RESPONSE TO CORONAVIRUS (COVID-19)
 

In order to keep our people, animals and community safe, RSPCA Victoria is following implementing strict social distancing rules in response to COVID-19 (coronavirus). If you would like to attend an RSPCA shelter or vet clinic, you must call ahead of time and book an appointment. Please maintain 1.5 meters distance and practice good hand hygiene at all times.

We are here to support the pets and people of Victoria and appreciate your understanding as we adapt our services as the coronavirus situation continues to develop.

This page will be updated as new information becomes available

Continue scrolling down for updates on our services or click here to view a list of frequently asked questions related to COVID-19.

OUR SERVICES

 

CURRENT OPERATIONS 

Animal cruelty reports and our Inspectorate 

Our Inspectors are continuing to investigate animal cruelty reports while taking care to adhere to strict health, safety and social distancing guidelines. Please make cruelty reports via the normal channels: 

Submit an online animal cruelty report 

If you believe an animal’s life is at immediate risk, DO NOT make an online report. Please call us now on (03) 9224 2222 so an Inspector can be notified right away. 

 

Vet clinics 

RSPCA Victoria vet nurses are currently triaging calls for the clinics at Burwood and Pearcedale. Due to Social distancing requirements, instead of face-to-face appointments, nurses will collect patients upon arrival and our team of vets will consult with owners over the telephone. People are being asked to delay non-essential appointments at clinics in order to prioritise animals that require emergency or welfare care. Contactless payments are encouraged.

RSPCA Burwood East Vet Clinic – phone (03) 9224 2222 

RSPCA Pearcedale Vet Clinic – phone (03) 5978 9000 

 

Animal emergencies  

 

If your pet needs emergency care outside of our opening hours you can find a list of animal emergency centres on our website. 

 

Adoptions 

Our adoption centres are now operating with an appointment system. Animals available for adoption at all our sites across Victoria can be viewed online.  Please call your preferred location directly to schedule an appointment.

Note: no customers will be allowed onsite unless they have booked an appointment.

 

RSPCA Burwood East 
3 Burwood Hwy 
Burwood East VIC 3151 
P: (03) 9224 2222 

RSPCA Epping Animal Welfare Facility  
20 Companion Place (formerly Pound Rd) 
Epping, VIC 3076 
P: (03) 8401 6600 

RSPCA Peninsula 
1030 Robinsons Rd 
Pearcedale VIC 3912 
P: (03) 5978 9000 

RSPCA Portland 
185 Darts Road 
Portland VIC 3305 
P: (03) 5523 4690 

RSPCA Wangaratta  
1 Connell Street 
Wangaratta VIC 3677 
P: (03) 5722 8744 

RSPCA Warrnambool  
23 Braithwaite Street 
Warrnambool VIC 3280 
P: (03) 5561 2591 

 

Foster 

Thank you for your interest in fostering an animal through RSPCA Victoria. Over the past two weeks we have been inundated with enquiries from people wanting to help, and while we are very grateful for all your support, we are not currently in a position to process new foster applications for our Burwood or Peninsula shelters.

At this point in time we anticipate applications for Burwood and Peninsula will be suspended until 1 May. We will reassess our capacity to take on new carers after this time. Please keep an eye on our website to book into upcoming webinars as they become available in the coming weeks, ensuring you only book into site sessions where you are easily able to physically access that particular shelter.

If you’ve recently registered as a new foster carer and have been booked into an orientation session, please continue through the process as you have previously been instructed. If you have registered as a new carer and have been unable to book into a session, please stand by and we will contact you with information on next steps.

We appreciate your patience and understanding as we work through these unprecedented times. 

Grooming 

Due to the COVID-19 outbreak we have made the difficult decision to temporarily shut our grooming salon.

This means no new grooming services can be booked, and all scheduled appointments will be cancelled. We know this will be disappointing for many of our valued clients, however this decision has been made in recognition of current government guidelines.

Please check our website and social media channels for updates on our services as restrictions are lifted. We look forward to booking in an appointment with you once we re-open.

 

Reclaimed animals 

Please contact us by telephone to discuss reclaiming an animal before coming into one of our centres. All reclaims must have an appointment time booked over the phone. Please note the contact details for our centres above

 

Retail stores 

You can visit our online store for all your pet supply needs. 

While our physical stores at Burwood East and Peninsula are currently open, we are asking our customers to visit our online store wherever possible.

If you do need to visit our retail store you will need to call the relevant site (Burwood East or Peninsula) to request access to the retail store. Please note the contact details for our centres above.

 

Surrendered animals 

We have limited capacity to accept surrendered animals and are assessing on a case-by-case basis.  We’re asking members of the public to telephone us before coming into one of our centres so that we can assess our capacity to assist. All surrenders must have an approved appointment time before coming into our centres. Please note the contact details for our centres above.  

General enquiries 

For all other enquiries please contact us on (03) 9224 2222. 

 

COVID-19 FAQs

RSPCA Victoria has seen no recent increase in the number of surrendered animals coming into our shelters. If you have any questions or concerns about caring for your pet during this time we encourage you to contact us for advice or assistance.