Our physical stores at Burwood East, Peninsula and Epping are currently closed until further notice. We encourage customers to visit our online store wherever possible, with options for delivery or click-and-collect (Burwood only).   If you are unable to utilise our online store, please call us on 9224 2222 and we will do our best to assist you while ensuring we remain COVID-safe.



OUR RESPONSE TO CORONAVIRUS (COVID-19)
 

In order to keep our people, animals and community safe, RSPCA Victoria is following implementing strict social distancing rules in response to COVID-19 (coronavirus). If you would like to attend an RSPCA shelter or vet clinic, you must call ahead of time and book an appointment. Please maintain 1.5 meters distance and practice good hand hygiene at all times. You must wear a face covering, unless an exemption applies.

We are here to support the pets and people of Victoria and appreciate your understanding as we adapt our services as the coronavirus situation continues to develop.

This page will be updated as new information becomes available

Continue scrolling down for updates on our services or click here to view a list of frequently asked questions related to COVID-19.

OUR SERVICES

 

CURRENT OPERATIONS 

Animal cruelty reports and our Inspectorate 

Our Inspectors are continuing to investigate animal cruelty reports while taking care to adhere to strict health, safety and social distancing guidelines. Please make cruelty reports via the normal channels: 

Submit an online animal cruelty report 

If you believe an animal’s life is at immediate risk, DO NOT make an online report. Please call us now on (03) 9224 2222 so an Inspector can be notified right away. 

 

Vet clinics 

RSPCA Victoria vet nurses are currently triaging calls for the clinics at Burwood and Pearcedale. Due to Social distancing requirements, instead of face-to-face appointments, nurses will collect patients upon arrival and our team of vets will consult with owners over the telephone. People are being asked to delay non-essential appointments at clinics in order to prioritise animals that require emergency or welfare care. Contactless payments are encouraged.

RSPCA Burwood East Vet Clinic – phone (03) 9224 2222 

RSPCA Pearcedale Vet Clinic – phone (03) 5978 9000 

 

Animal emergencies  

 

If your pet needs emergency care outside of our opening hours you can find a list of animal emergency centres on our website. 

 

Adoptions 

In light of the recent announcement of stage 4 restrictions for metropolitan Melbourne, we will be temporarily suspending adoptions at our metropolitan sites (Burwood, Peninsula and Epping). 

Our regional sites (Wangaratta, Warrnambool and Portland) will continue to operate on an adoption-by-application model. When browsing our available animals, there will now be an option to submit an application to adopt. Once an application has been submitted, the applicant will be contacted with information on next steps. Please note we will be unable to book adoption appointments at our metro sites unless this application has been received.

We will continue to monitor the situation closely, act on the advice of health authorities and keep our website updated with the latest information about our services.

RSPCA Portland  
44B Percy Street
Portland, VIC 3305
P: (03) 5523 6901

RSPCA Wangaratta
1 Connell Street
Wangaratta VIC 3677
P: (03) 5722-2874  

RSPCA Warrnambool  
23 Braithwaite Street 
Warrnambool VIC 3280 
P: (03) 5561 2591 

 

 

Foster 

Thank you for your interest in fostering an animal through RSPCA Victoria.

We are continuing to receive large numbers of applications for each animal on the foster portal, so we ask that you remain patient and keep applying as more animals become available.

Kitten season has now come to an end, so we are unlikely to have many kittens available until later this year. Please contact the foster team to discuss other potential placements during this time.

If you’ve recently registered as a new foster carer and have been booked into an orientation session, please continue through the process as you have previously been instructed. If you have registered as a new carer and have been unable to book into a session, please stand by and we will contact you with information on next steps.

If you are unwell or experiencing any COVID-related symptoms (or anyone in your household is experiencing symptoms) please refrain from applying for foster animals until you have fully recovered. Please do not attend our sites for any reason if you are unwell – call the team and we can work with you to find alternate solutions.

Please note all foster carers who are required to attend a site will now need a worker permit in the government prescribed template. This permit must be signed by the individual volunteer and an authorised representative from RSPCA Victoria. Please only visit a shelter if you have a pre-arranged purpose, including attendance of vet appointments and scheduled appointments to return or pick up an animal. If you are currently fostering an animal and have an upcoming appointment, please contact your foster coordinator for more information.


We appreciate your patience and understanding as we work through these unprecedented times. 

Grooming 

Grooming services at Burwood East will be closed until further notice.  

Reclaimed animals 

Please contact us by telephone to discuss reclaiming an animal before coming into one of our centres. All reclaims must have an appointment time booked over the phone. Please note the contact details for our centres above

 

Retail stores 

You can visit our online store for all your pet supply needs. 


Our physical stores at Burwood East, Peninsula and Epping are currently closed until further notice. We encourage customers to visit our online store wherever possible, with options for delivery or click-and-collect (Burwood only).  

If you are unable to utilise our online store, please call us on 9224 2222 and we will do our best to assist you while ensuring we remain COVID-safe.


 

Surrendered animals 

We have limited capacity to accept surrendered animals and are assessing on a case-by-case basis.  We’re asking members of the public to telephone us before coming into one of our centres so that we can assess our capacity to assist. All surrenders must have an approved appointment time before coming into our centres. Please note the contact details for our centres above.  

General enquiries 

For all other enquiries please contact us on (03) 9224 2222. 

 

COVID-19 FAQs